Privacy Policy

The scope of this page

This policy applies to the website itself and anything you send us through it, as well as what you tell us by phone or in an email.

What reaches us

Most of what we hold comes straight from you. Fill in the web form and we get the details you enter, which can include your name, phone, email, the ZIP code or full address of the job (when those fields are on the form) and what the work involves. Call or write to us and we get the content of that conversation, together with any photographs or files you attach. There’s also a small amount of server data: our hosting provider logs the IP address, browser type, requested page and time of each visit, to protect the site and keep it available.

The website chat

A conversation in the chat is saved with a few details about the visit: the page it began on, the website that led you here, your approximate location estimated from your internet address, your device and browser type, and a random code your browser holds so your chats can be told apart. What is saved includes your messages and anything you enter, from your name, email and phone number to the details of the job. An automated assistant may handle it, with the providers that run the chat processing your messages to form the replies. The purpose is to answer you, help with booking the work and improve the chat.

About cookies

How this site handles cookies and statistics:

• no cookies for advertising or for analytics;
• possibly one strictly necessary security cookie set by the hosting provider;
• cookie-free visit counts kept by the host, as anonymous page-view totals.

What we use it for

Information comes in so that we can respond to you and do the job you asked about, from planning it to finishing it and checking later that all is well. It also serves three everyday purposes: our business records, keeping the site secure and our legal duties.

Who else sees it

We rely on other companies to run the website, the email and the request handling, and they process information as part of running those services. Service partners who help us reply or carry out the job are given what that job requires. We can also disclose information if a law requires it or if rights or safety need to be protected.

Your privacy choices

Under the privacy laws of California and other states, residents hold the right to opt out of both the sale and the sharing of their personal information. Each of those laws gives “sale” and “sharing” its own legal meaning, and the right follows that meaning.

Send requests to dale@adheatingac.com or make them by phone at (469) 398-8711. A short message is enough, for example: “Please opt me out of the sale or sharing of my personal information,” followed by your name and the phone or email you gave us before, which is how we find your records. No fee applies and you need no account with us.

Once you have asked, you’ll hear back from us confirming the request, and we’ll complete it within the period the law sets. We ask for no more information than we need to find you in our records.

Asking on someone’s behalf? An authorized agent can make this request for another person, as long as that person has given signed permission.

Global Privacy Control also works: where the law requires it, a browser that sends the signal is treated as having asked to opt out.

Nothing about the job changes if you opt out: not the price, and not the service.

Seeing, correcting or deleting your information

You’re entitled to ask what we hold about you, to have it corrected and to have it deleted. Reach us at dale@adheatingac.com or (469) 398-8711 to ask. Before acting, we may need to make sure that you’re the person asking, and using any of these rights won’t change how we treat you.

When information is deleted

We keep the details you send for as long as the request, the job, normal business record keeping and legal obligations require, and delete them after that.

Security

We take reasonable steps to keep your information safe. All the same, there’s no such thing as perfect security, online or off, so it can’t be guaranteed.

Children under 13

The website isn’t intended for anyone under 13. If you are younger than 13, please don’t send us information; we don’t knowingly collect personal information from children of that age.

Changes to this page

If anything here changes, the new text replaces this one and carries a new date at the top.

Contact

A question about your information? You can phone (469) 398-8711 or write to dale@adheatingac.com.