Get on the Schedule

Send a request with a short description of what the system is doing, and we will set up a time to come take a look.

Whether the cooling has quit, the furnace will not light or you are thinking about a new system, a request here is the quickest way onto the calendar. A few lines about what the system is doing and when it started are enough to begin. Landlords and property managers can use the same form; put the property address and the tenant’s contact details in the description.

Phone: (469) 398-8711

Email: dale@adheatingac.com

Calls answered: Mon–Fri 8:00 am – 6:00 pm, Sat–Sun 9:00 am – 5:00 pm

Service Request

We have your request. We will call or email to set a time to come take a look.

Your request was not sent. Please try again, or call (469) 398-8711.

Photos by Email

The form takes words only. If a photo would help, such as the unit’s label, the thermostat screen or a puddle by the furnace, email it to dale@adheatingac.com with your name and address, so it can be matched to your request.

Setting Up the Visit

Once your request arrives, we get back to you by phone or email, whichever you chose, to agree on a time to come take a look. On the visit the system is looked over until the cause is found, and the options are explained in plain words.

Getting Ready for the Visit

Tick what you have done so far, and the checklist shows what is left before the visit.

Visit Checklist

Things to do before the visit

Clear access to the indoor unit and the outdoor unit Note where the indoor unit is: a closet, the garage or the attic List what the system is doing and when it started Write down the thermostat’s mode and set temperature Settle pets in a room away from the equipment Photograph the equipment labels to email, if you can reach them

Tick what is done, then press the button.

The checklist needs JavaScript. Before the visit: clear access to both units, note where the indoor unit is, list the symptoms and when they started, write down the thermostat setting, and settle pets away from the work.

Requests and Photos

What should I put in the request?

What the system is doing, when it started, and anything you have already tried, such as a new filter or a reset breaker. Add the type of system if you know it, and for a rental or business, who can let us in.

How do I send photos?

The form takes text only. Email photos to dale@adheatingac.com with your name and address in the message, so we can match them to your request. Useful ones: the label on the outdoor unit, the label inside the furnace or air handler door, the thermostat screen, and anything that looks wrong.

Can I call instead?

Yes. Calls are answered during the hours above, and the phone is the quickest way when the house has no cooling or no heat.

(469) 398-8711 dale@adheatingac.com